Customer Service Specialist
$41,600–$49,920 year
On-siteCentennial, Colorado, United States
Job Summary
Execute order administration and management including order entry, purchasing, date management, expediting, change orders, return authorizations, and documentation. Support the Sales team by coordinating timely responses to customer requests, resolving order issues, providing status updates, and expediting as needed. Collaborate with the Order Administrator, Accounting, and Operations teams to provide back-up support, resolve pricing and invoicing issues, and ensure orders are shipped on-time and correctly. This role requires evening and weekend hours on an infrequent basis. At Applied Control, backed by Emerson, you help develop cost-saving automation solutions for clients across oil & gas, refining, power, and life science sectors.
Required Qualifications
- 1-2 years of experience with order entry, purchasing, and expediting preferred
- Experience with an ERP (complex order entry and financials software) system preferred
- Aptitude to consistently execute standard operating procedures, delivering quality results
- Thrives on providing and enhancing exceptional customer experiences
- Eager to ask questions and understand the big picture strategies
- Ability to communicate and collaborate with teammates across various departments to meet customer needs or resolve issues
- Capable of managing multiple tasks and deadlines simultaneously
- Beginning to intermediate skill level in Microsoft Outlook & other Office Suite tools
- Includes working primarily in an office setting, with occasional visits to the shop
- This position may require evening, and weekend hours on an infrequent basis
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