Customer Service Specialist
On-site · Cloverdale, Western Australia, Australia
Job Summary
Customer Service Specialist handling multi-channel inquiries (phone, email, live chat, SMS) to support NDIS Plan Management/Support Coordination. Responsibilities include resolving issues by identifying root causes, documenting interactions for compliance, and applying NDIS program rules. Proficiency with Salesforce/CRM, strong communication, empathy, and ability to build rapport with customers. Role involves learning NDIS requirements, maintaining detailed records, and delivering timely, professional support in a flexible hybrid work environment (home/office) in Cloverdale, WA, Australia.
Required Qualifications
- Experience as a customer service agent in a call centre
- Active listening and call flow control
- Strong problem-solving skills
- Excellent verbal and written communication
- High attention to detail and quality in documentation
- Time management in a fast-paced environment
- Ability to work independently and collaboratively
- Familiarity with CRM systems like Salesforce
- Understanding of NDIS and Code of Conduct requirements (Desirable)
Desired Qualifications
- Experience as a customer service agent in a call centre
- Active listening and call flow control
- Strong problem-solving skills
- Excellent verbal and written communication skills
- High attention to detail and quality in documentation
- Time management in a fast-paced environment
- Ability to work independently and collaboratively
- Familiarity with CRM systems like Salesforce
- Understanding of NDIS and Code of Conduct requirements (Desirable)
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