Customer Service Specialist – APAC

Own the order-to-delivery process for customer and internal sample orders, partnering with logistics and finance teams to ensure service excellence, order accuracy, and SAP system integrity. Receive, organize, and manage data entry for all customer orders and internal MAT/TDM sample orders to support demand fulfillment and marketing activities. Work with internal and external customers to address service issues regarding product supply and sales order fulfillment, ensuring clear transfer of ownership in compliance with financial accounting procedures. Monitor customer FG inventory levels and depletions while maintaining a professional code of conduct across assigned territories. Execute special projects and ensure company operational standards and policies are followed consistently. Requires 3-5 years of experience in inventory control, customer service, or supply chain, with advanced Microsoft Office skills and SAP/SAP HANA proficiency. Fluent English required for regional collaboration.