Customer Service Specialist
$37,440–$37,440 year
On-siteJacksonville, Florida, United States
Job Summary
Respond to inbound calls, emails, and chats while providing accurate information on products, services, and company policies. Resolve customer concerns efficiently, escalate issues as needed, and maintain detailed records of all interactions and transactions. Process orders, forms, and customer requests while collaborating with team members to enhance overall satisfaction. Perform additional administrative tasks as required in a fast-paced environment. This full-time position in Jacksonville, FL, requires a high school diploma, one year of customer service experience, and bilingual English/Spanish skills.
Required Qualifications
- High school diploma or equivalent
- Minimum of 1 year of customer service or call center experience
- Strong communication and active listening skills
- Ability to multitask and perform effectively in a fast-paced environment
- Basic computer proficiency, including Microsoft Office and CRM systems
- Positive attitude with strong problem-solving abilities
Desired Qualifications
- Associate degree
- Bilingual (English/Spanish)
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