Customer Service Specialist

Customer Service Specialist at Ace Appliance Sales & Service in Toledo, OH. Responsibilities include responding promptly to customer inquiries via phone, email, and chat; managing customer complaints and providing effective solutions to enhance satisfaction; maintaining accurate records of customer interactions and transactions; collaborating with team members to improve service delivery and customer experience; staying updated on product knowledge and company policies to provide accurate information; following up with customers to ensure resolution and satisfaction; participating in training and development programs to enhance skills. Flexible schedule rotates weekly with a 5-day work week, including evenings and weekends, and 40 hours per week. Benefits include health insurance, HSA contributions, disability contributions, and paid time off accruals after various milestones. Ace Appliance has a long-standing presence in Toledo with a focus on appliance repair and sales.