Customer Service

Answer customer inquiries via phone, email, and chat, resolving issues related to billing, account access, and product usage within service level agreements. Escalate complex technical problems to specialized teams while documenting all interactions in the ticketing system. Maintain accurate records of customer interactions and regularly update knowledge base articles to address common questions. This role requires a strong background in customer service and proficiency with CRM tools. Full-time, on-site position in New York City with a salary range of $45,000 to $55,000.