Customer Service/Service Advisor
$33,280–$52,000 year
On-siteSayre, Oklahoma, United States
Job Summary
Greet customers promptly, coordinate service center scheduling and workflow, and communicate repair needs between clients and technicians. Create estimates, work orders, and finalize payments while managing parts orders and cash handling. Consult with Technicians on repair requirements, update customers on vehicle status, and assign work within company guidelines. Maintain showroom products, update pricing, and ensure all customer-facing items are stocked and clean. Adhere to safety policies, warranty processes, and company procedures. Work a flexible schedule that may include weekends and evenings, utilizing reliable transportation and efficient computer skills to support daily operations.
Required Qualifications
- Valid Driver's license and insurable to drive
- Able to maintain working knowledge of parts inventory
- Able to complete the Service Advisor New Team Member Training within the first 90 days of employment
- Able to work on the computer system efficiently
- Ability to read, write and perform math skills
- Must possess a positive, enthusiastic attitude
- Must be flexible with the ability to adapt to change when required
- Demonstrates excellent communication skills
- Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings
- Must have reliable transportation and phone
- Must be able to communicate in English
- Able and willing to deliver friendly, courteous, and prompt customer service
- Able and willing to work cooperatively with other team members
- Must occasionally lift and/or move up to 50 lbs
Desired Qualifications
- Retail or guest service experience preferred
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