Customer Service/Service Advisor
$33,280–$52,000 year
On-siteMax Meadows, Virginia, United States
Job Summary
Greet customers promptly, coordinate service center scheduling and workflow, and write service estimates and work orders. Consult with technicians to determine repairs, finalize payments, and manage parts orders while adhering to cash handling policies. Communicate customer needs to technicians and vice versa, update clients on repair status, and maintain showroom inventory and pricing. Assign work to technicians within company guidelines and ensure all customer-facing items remain stocked and clean. Maintain a complete understanding of the warranty process and report for work on a flexible schedule that may include weekends and evenings.
Required Qualifications
- Valid Driver's license and insurable to drive
- Able to maintain working knowledge of parts inventory
- Able to complete the Service Advisor New Team Member Training within the first 90 days of employment
- Able to work on the computer system efficiently
- Ability to read, write and perform math skills
- Must possess a positive, enthusiastic attitude
- Must be flexible with the ability to adapt to change when required
- Demonstrates excellent communication skills
- Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings
- Must have reliable transportation and phone
- Must be able to communicate in English
- Able and willing to deliver friendly, courteous, and prompt customer service
- Able and willing to work cooperatively with other team members
- Occasionally lift and/or move up to 50 lbs
Desired Qualifications
- Retail or guest service experience preferred
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