Customer Service - Senior Customer Service Advisor
On-site · Ashby-de-la-Zouch, England, United Kingdom
Ashby-de-la-Zouch, England, United KingdomOn-siteFull TimeSenior LevelNot SpecifiedLarge
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Large
Job Summary
Be the main point of contact with the customer for information sharing and issue resolution; develop strong working relationships with key contacts; ensure cost and service compliance to internal and customer processes; take ownership from initial order through delivery; proactively monitor areas of key sensitivity to ensure compliance with processes and customer requests; compile and distribute relevant reports and KPIs; support a small team and maintain high standards of customer service.
Required Qualifications
- Previous customer service experience
- Experience of Windows 10 in a business capacity
- Excellent telephone manner
- Administration skills
- A self-starter
- A team player with the ability to communicate effectively at all levels
- A methodical and structured approach to problem solving
- An approachable and reliable attitude
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