Customer Service Senior Analyst

Assist client-facing personnel on middle and back-office activities; support Plan Sponsors and Administrators on plan-level activities including Money In/Out, reporting and recordkeeping system updates, involuntary distributions and lost earnings calculations, QDRO, and data correction; coordinate between client-facing and operations teams to resolve client issues/escalations; maintain Salesforce records and provide end-to-end service delivery with emphasis on accuracy, timely resolution, and adherence to SLA; contribute to process improvements and client education campaigns while maintaining strong client relationships within the US retirement services domain.