Customer Service/Scheduler
On-siteVilla Park, Illinois, United States
Villa Park, Illinois, United StatesOn-siteFull Time
Full Time
Job Summary
Organize and facilitate the schedule of work by dispatching service technicians, scheduling them for service calls, and creating work orders. Communicate schedules to customers and technicians, update clients on call status, and plan preventative maintenance for various customers and equipment. Coordinate with other departments to ensure technicians are prepared, manage routes using CAD systems and mapping software, and adjust plans regularly to meet customer deadlines while overseeing 20+ technicians across multiple states.
Required Qualifications
- Proficient use of Windows operating system
- Proficient Map skills
- Proficient use of Google Apps for Business
- Exceptional customer service skills
- Ability to thrive and keep a positive attitude in a high-tempo, stressful environment
- Ability to coordinate schedules of 20+ technicians covering territory of multiple states
- Familiarity with CAD (computer-aided dispatch) systems
- Exceptional ability to visualize geographical data and efficiently route techs using computer mapping software
- Must be able to devise plans of action while be willing and able to adjust plans regularly to keep pace with an ever‐changing service landscape
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