Customer Service & Sales Support
RemotePhilippines
Job Summary
Manage customer service inboxes and respond to enquiries through various communication channels while monitoring order progress and coordinating with warehouse and operations teams to address delays and shortages. Investigate and resolve shipment discrepancies, product enquiries, and customer concerns in a timely manner, maintaining detailed service records and escalating complex issues when required. Prioritize incoming support requests, troubleshoot assistance, and assist customers with online portals, order processing, and platform enquiries. Support product return processes, including faulty product coordination and credit requests, while preparing regular activity reports and performance updates. Collaborate with internal teams to ensure timely resolution of service requests and maintain accurate records and documentation. Work from home Monday to Friday, 8:00 AM – 5:00 PM AEST.
Required Qualifications
- Previous experience in customer service, sales support, administration, or shared services roles.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to maintain accurate records.
- Ability to work effectively in a fast-paced, customer-focused environment.
- Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
Desired Qualifications
- Experience in retail, wholesale, e-commerce, or customer support environments.
- Experience managing shared inboxes, customer portals, or CRM systems.
- Experience supporting business customers, retail partners, or account management activities.
- Familiarity with order management systems and operational processes.
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