Customer Service & Sales Support Associate
On-siteCarol Stream, Illinois, United States
Job Summary
Serve as a primary point of contact for customer inquiries via phone and email, providing prompt and professional assistance. Enter, process, and manage customer purchase orders accurately, creating sales orders from approved quotes and coordinating order fulfillment. Support sales representatives with account management, quote preparation, order tracking, and customer follow-up activities. Maintain accurate customer records and document interactions within CRM and business systems while scheduling meetings and providing general administrative support. Ensure timely delivery by tracking shipments and managing delivery schedules. This role is essential to Rensa Filtration's mission of improving indoor and outdoor environments through superior air filtration solutions.
Required Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills with strong phone etiquette
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Word
- Strong data entry and order processing skills
- Ability to work independently while also collaborating effectively with cross-functional teams
Desired Qualifications
- Associate's degree or bachelor's degree
- Previous experience in customer service, sales support, inside sales, order management, or administrative support
- Experience in a manufacturing, industrial, distribution, or business-to-business (B2B) environment
- Experience with ERP and CRM systems
- NetSuite experience
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