Customer Service Sales Coordinator

Customer Service Sales Coordinator role at O-I focuses on world-class customer service and sales support for the O-I Packaging Solutions. Responsibilities include ensuring accurate order entry and billing, reviewing open orders, coordinating with internal partners to manage glass container needs against production, shipments and inventory, logging customer complaints and collaborating with Credit Analysts on claims, facilitating repacks, communicating priority crossings to Operations, generating customer reports, communicating Customer Owned Packaging requirements, supporting Sales Management on New Business Development (e.g., sample orders, stock price list quotes), and contributing to margin improvement by identifying leakage opportunities. The role emphasizes collaboration with internal teams, data reporting, and maintaining strong customer relationships. Requirements include two years of relevant experience, problem-solving ability, strong communication and organizational skills, attention to detail, self-motivation, and proficiency with Microsoft Office; SAP experience preferred. Education level ranges from high school/GED to college degree preferred, with a college degree preferred but not strictly required.