Customer Service Return Agent - Columbus John Glenn Airport
$31,200–$31,200 year
On-siteColumbus, Ohio, United States
Job Summary
Greet customers at the Columbus John Glenn Airport return lot using prescribed dialogue, remind them to check for personal belongings, and verify gas tank levels. Identify any items found in vehicles by noting unit numbers and dates, then turn them into lost and found. Advise customers on rental charges, provide accurate receipts, and offer information regarding transportation to the terminal. Discreetly check incoming vehicles for damage, direct customers to complete damage reports, and complete service alerts for mechanical or body issues. Verify vehicle movement for special holds, recalls, or grounding flags, and maintain an organized lot for traffic flow. Inquire about customer satisfaction and document any dissatisfaction.
Required Qualifications
- Must be at least 18 years old
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- High School Diploma or G.E.D.
- Must have a minimum of 1 year prior customer service retail or administrative support experience
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
- No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
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