Customer Service & Retail Front Desk Associate - Shop#353 - 825 Main St

Customer Service & Retail Front Desk Associate – Auto Glass Now, located at 825 Main St, Waltham, MA. Responsibilities include intake and assist walk-ins, appointments, and returning customers; create estimates, price quotes, and invoices for auto work; answer phones and return customer calls; provide excellent customer service; assist Manager with daily parts returns; ensure accuracy when ordering parts; input documentation on all calls and follow-up with callers; open new accounts and service existing accounts; maintain a professional appearance and positive attitude. Training is provided, with paid training during onboarding; compensation includes base pay with potential for overtime/bonus and benefits. Requirements emphasize a positive attitude, basic computer skills, and strong communication skills; bilingual (Spanish) is a plus; prior call center or phone experience is a plus. The role offers full-time or part-time schedules and location-based pay depending on actual location.