Customer Service represtentative

Respond to customer inquiries, expedites critical orders, communicates dispositions, and researches and resolves issues. Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, and customer credit support to sales team members and external customers. Identify, investigate, and participate in opportunities to improve processes and procedures, including key performance metrics. Maintain good customer relations, resolve claims and complaints fairly in accordance with consumer laws, and update electronic and hard copy records. Collaborate with internal and external contacts, respond to senior management requests, and use independent judgment to handle complex assignments. Requires five years of related experience, high school diploma, and multi-tasking skills in a fast-paced environment. Avnet supports customers and suppliers at every stage of the product lifecycle as a trusted partner solving complex design and supply chain issues.