Customer Service Representitive
$31,200–$31,200 year
On-siteAlbuquerque, New Mexico, United States
Job Summary
Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person. Provides product information, resolves issues efficiently, and maintains accurate customer records. Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment. Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities. Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach. This on-site role is based in a fast-paced office setting involving extended periods at a computer and frequent collaboration with team members.
Required Qualifications
- Proven customer service and phone handling experience
- Active listening skills
- Familiarity with CRM systems and ERP platforms for order entry and cash transactions
- Strong interpersonal skills
- Team-oriented, safety-conscious mindset
- Demonstrated ability to support sales and identify new opportunities
- Positive, motivated attitude aligned with the 'Make Money and Have Fun' culture
- Valid driver's license
- Clean driving record
- Reliable transportation
- Authorized to work in the U.S. without sponsorship
- Able to pass background checks and drug screening
- Minimum Education: A high school diploma or equivalent
- Minimum Years Of Work Experience: 1-2 years of customer service experience
- Clear verbal and written communication
- Ability to lift up to 20 pounds
- Bilingual (English/Spanish)
- Intermediate ERP system skills for transaction management
- Experience in B2B relationship management within building materials distribution
Desired Qualifications
- Proven sales and customer support experience
- Strong communication, presentation, and active listening skills
- Skilled in multitasking, prioritization, and time management
- Proficient in CRM and ERP systems for tracking and transactions
- Effective problem-solving and collaboration across departments
- Strong product knowledge and interest in building materials
- Bilingual (English/Spanish) preferred, other languages a plus
- Analytical mindset with ability to interpret sales data
- Committed to continuous learning and professional growth
- Associate's or bachelor's degree in communications or business management
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