Customer Service Representatives (Research/Survey)
$17,000–$21,000 year
On-siteSan Fernando, Central Luzon, Philippines
Job Summary
Respond to customers via email and chat in a courteous, timely, and professional manner, ensuring first-contact resolution whenever possible. Research systems to retrieve or update information, collaborate with other departments as needed, and follow client processes, scripts, and policies while maintaining a customer-focused approach. Use training resources and knowledge bases to provide accurate responses, handle and protect confidential information appropriately, and escalate complex issues to supervisors or managers when required. Attend training sessions and review updates to stay current on program knowledge and system changes, consistently meeting attendance, schedule, and performance expectations.
Required Qualifications
- 18 years or older
- High school diploma or equivalent
- Strong English reading, writing, and communication skills
- Minimum of 6 months of email/chat customer support experience
- US accounts preferred
- Typing speed of 40+ WPM with 95% accuracy
- Excellent comprehension and grammar (assessment scores >90%)
- Proficiency with Windows applications
- Ability to quickly learn new systems
- Basic knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Strong problem-solving, conflict resolution, and troubleshooting skills
- Ability to multi-task, stay focused, and self-manage in a fast-paced environment
- Team-oriented, customer-focused, and empathetic
- Reliable and punctual with the ability to maintain a consistent schedule
- Flexibility to work shifts, weekends, and holidays
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Familiarity with CRM platforms (a plus)
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to background checks and drug screening
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