Customer Service Representative
On-siteChicago, Illinois, United States
Job Summary
Respond to member, provider, and agent inquiries via telephone regarding health insurance benefits, eligibility, and claims. Analyze problems to provide correct information and solutions while communicating monthly messages to providers on a specific need basis. Deal tactfully and empathetically with customers to establish and maintain effective working relationships with physician office staff. Read, comprehend, and verbalize organizational processes and procedures of health insurance coverage. Multi-task and pay close attention to detail while operating computer programs such as Microsoft Word, Excel, and PowerPoint. This role serves as the primary point of contact for all Zing Health members and partners, supporting the company's community-based approach to Medicare Advantage.
Required Qualifications
- Minimum of a high school diploma or equivalent
- Ability to type a minimum of 35 words per minute
- Outstanding communication skills and the ability to understand complex situations to effectively handle escalated customer needs
- Analytical skills and the ability to read and interpret data
- Problem solving abilities
- Ability to work independently and as a part of a team
- Ability to operate computer programs - Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Desired Qualifications
- Prior experience in Customer Service in a Managed Care Organization preferred
- Knowledge of managed Care processes and health insurance coverage preferred
- Bilingual preferred
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