Customer Service Representative
$31,200–$41,600 year
On-site · Mandeville, Louisiana, United States
Job Summary
Answer inbound customer calls, schedule HVAC service appointments and sales consultations, support customers by answering questions related to services, scheduling, invoicing, and appointment status. Make outbound calls for appointment confirmations, follow-up communication, and customer outreach. Maintain accurate customer records and service information. Assist with preventative maintenance scheduling and membership program renewals. Coordinate with dispatchers and technicians to help ensure efficient daily operations. Review service documentation for completeness and accuracy. Help resolve customer concerns with professionalism and attention to detail. Perform general administrative and office support tasks as needed. Follow company procedures and maintain high standards of customer care.
Required Qualifications
- Minimum of 2 years of customer service, customer support, call center, or administrative experience
- High school diploma or GED required
- Strong verbal and written communication skills
- Experience scheduling appointments and managing customer interactions
- Proficiency with Microsoft Word, Excel, and standard office software
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