Customer Service Representative
$52,000–$66,560 year
On-siteFreeport, New York, United States
Job Summary
Answer inbound calls, emails, and web inquiries from residential customers with urgency, ensuring no unanswered voicemails or unread messages. Listen carefully to concerns, comfort issues, and quote requests to route leads to the right salesperson or book a survey. Provide clear information on services, availability, and pricing ranges while delivering an empathetic experience that sets the tone for the sale. Keep the CRM accurate by logging every call, updating deal stages, and flagging bad leads. De-escalate complaints and resolve issues professionally. Track call volume, booking rates, and conversion goals to report to leadership. Adhere to best practices for the customer service function. Full-time, in-office availability required with limited PTO during peak summer; 50+ leads daily is a normal volume.
Required Qualifications
- 3–5+ years of customer service, call center, inside sales, or similar customer-facing experience
- Comfortable making and receiving a high volume of phone calls
- 50+ leads a day
- Strong verbal and written communication skills
- Professional, warm, and clear communication style
- Technology is a core competency
- Strong computer skills
- Ability to quickly learn new systems, including our CRM
- Strong attention to detail
- Commitment to maintaining accurate, up-to-date CRM records
- Reliable
- Punctual
- Able to follow structured processes
- Ability to work in a fast-paced, high-call-volume environment
- Full-time, in-office availability
- Limited PTO during peak summer season (June–August)
Desired Qualifications
- Experience with CRM or scheduling software
- ServiceTitan
- Pipedrive
- Bilingual (English/Spanish)
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