Customer Service Representative
On-siteNeenah, Wisconsin, United States
Job Summary
Coordinate orders, shipments, and service requests between customers, warehouse operations, and internal teams to ensure accurate communication and timely issue resolution. Respond to inquiries regarding orders, inventory, billing, and service requests while maintaining positive relationships through professional communication. Enter and maintain order information in operational systems, then coordinate shipment details with warehouse teams, carriers, and transportation partners to meet documentation and timeline requirements. Serve as a liaison between customers, centralized service teams, and site operations to resolve fulfillment issues, while supporting new customer onboarding by coordinating account setup and service expectations. Maintain accurate order and shipment data across WMS, OMS, and customer portals, and provide reporting on billing activity. This role reports to a Customer Service Manager in Neenah, Wisconsin, with a schedule of 10:00 AM to 6:30 PM, Monday through Friday.
Required Qualifications
- Enjoys contact with customers via phone, e-mail, or in person
- Requires strong organizational, problem-solving, multi-tasking, and decision-making skills
- Strong computer skills and working knowledge of MS Word, Excel, and Outlook
- Must be reliable and a team player
- Must demonstrate exceptional customer focus and sense of urgency
- High School diploma
- 1-3 years of customer service, administrative assistant, or data entry experience
Desired Qualifications
- Bilingual speaking capabilities a plus
- Background in warehousing or inventory management a plus
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