Customer Service Representative -- Work from Home
$41,600–$49,920 year
Remote · Toronto, Ontario, Canada or CA
Job Summary
As a Customer Service Representative, you will engage with donors and supporters, thanking them, providing information, and encouraging continued support for charitable causes. This is a full-time, outbound role requiring a minimum of 40 hours per week. Key responsibilities include making calls to renew event participants and invite donors to contribute monthly. The position demands strong communication skills, customer service experience, and tech-savviness to thrive in a home office environment equipped with high-speed internet and necessary technology. Enjoy competitive pay, bonuses, health benefits, and a supportive team culture.
Required Qualifications
- A minimum of 2 years’ customer service and call center experience
- Availability to work 1:00pm to 10:00pm Mon -Thu and 10:00am to 7:00pm Fri (EST)
- Availability to work occasional Saturday shifts (10:00am to 5:00pm)
- A professional work from home office space
- High-speed cabled internet connection (min of 25 mbps down/5 mbps up)
- A USB headset and webcam
- A newer-version Windows PC or laptop computer (Apple or Mac are not supported)
- You are technically savvy and self-reliant
- You love talking to people and are a great communicator
Additional Requirements
- We welcome and encourage applications from persons with disabilities
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