Customer Service Representative, Work from Home

Ensure customer satisfaction and provide professional support by communicating with clients through phone, email, and chat channels. Resolve customer complaints, de-escalate situations, and escalate issues to team leads or managers as necessary. Maintain a positive, empathetic, and professional attitude while keeping detailed records of all interactions, transactions, and comments. Provide feedback on the efficiency of the customer service process and coordinate with colleagues to maintain smooth operations. This role requires at least two years of financial experience, familiarity with CRM systems, and the ability to multi-task in a fast-paced environment. Lillis & Jansen PC offers a home-office setup with competitive pay including base salary, commission, bonuses, and comprehensive benefits like health, dental, and vision insurance.