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Nexi GroupPosted 1 month ago

Customer Service Representative with Swedish

HybridKrakow, Łódź Voivodeship, Republic of Poland

Full TimeLargeFintech Services

Job Summary

Provide phone support for business customers and partners, while delivering written assistance via email and chat. Manage cases and varying administrative tasks to ensure high customer satisfaction. Work independently on topics including invoicing, terminals, and acquiring, and assist colleagues with process and communication needs. Complete various ad hoc statements as required. This role is based in Krakow and requires C1 fluency in both Swedish and English.

Required Qualifications

  • Spoken and written fluency in Swedish (C1)
  • Spoken and written fluency in English (C1)

Desired Qualifications

  • Previous experience in Customer Service, Finance or FinTech

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