Customer Service Representative with Italian
$77,600–$116,400 year
On-siteWarsaw, Mazovia, Poland
Job Summary
Monitor blocked orders to ensure timely block lifting for product shipment and invoicing, while handling queries and resolving order discrepancies via Outlook or SAP CIC. Update missing information by contacting customers or modifying orders as requested by sales representatives, and provide clients with expected delivery timelines. Maintain smooth communication with internal and external stakeholders, including regional offices and third-party vendors, by performing follow-up actions on open orders at agreed frequencies. Work in the SAP ECC/CRM CIC environment to ensure accurate order processing and status tracking.
Required Qualifications
- Spoken and written proficiency in English and in Italian (minimum B2 level)
- Minimum of 1 year of relevant experience in Customer Care Operations Departments
- Proactive and investigative mindset as well as a high level of attention to detail and strong analytical skills
- Team-player who at the same time works independently on moderately complex projects with general supervision
- Willingness to recommend enhancements in processes to solve problems or improve effectiveness
- Working in SAP ECC/CRM CIC environment
- Advanced Excel knowledge (VBA)
- Experience in using SAP (ECC, CIC)
- Ability to work under time constraints
- Proficiency in using M.S. Office – Outlook, Excel
Desired Qualifications
- Experience in using SAP (ECC, CIC) and Advanced Excel knowledge (VBA) is an advantage
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.