Customer Service Representative with Italian
$77,600–$116,400 year
On-siteWarsaw, Mazovia, Poland
Job Summary
Monitor blocked orders to ensure timely lifting for product shipment and invoicing. Resolve order discrepancies by handling tasks and emails, updating missing information, and making client-requested changes. Check order statuses and provide delivery time information to customers while maintaining smooth communication with internal stakeholders via Outlook or SAP CIC. Handle queries and perform follow-up actions for open orders at agreed frequency and accuracy. Close cooperation with Regional Offices, third-party vendors, sales, and pricing teams. Working in SAP ECC/CRM CIC environment with B2 level English and Italian proficiency.
Required Qualifications
- Spoken and written proficiency in English and in Italian (minimum B2 level)
- Minimum of 1 year of relevant experience in Customer Care Operations Departments
- Proactive and investigative mindset as well as a high level of attention to detail and strong analytical skills
- Team-player who at the same time works independently on moderately complex projects with general supervision
- Willingness to recommend enhancements in processes to solve problems or improve effectiveness
- Working in SAP ECC/CRM CIC environment
- Experience in using SAP (ECC, CIC) and Advanced Excel knowledge (VBA) is an advantage
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