Customer Service Representative
$43,680–$43,680 year
On-siteDaytona Beach, Florida, United States
Job Summary
Answer customer phone calls, chats, and texts regarding service issues, account concerns, and general inquiries, including technical questions about Wi-Fi, billing, and service plans. Create and manage support tickets to assist customers through the ticketing system and resolve requests from other departments. Assist prospective customers by navigating the order system and providing information about services, scheduling, and location availability. Handle inquiries from non-customers regarding construction and installations. Work within assigned shifts operating from 7:00 AM to 11:00 PM, seven days a week.
Required Qualifications
- Minimum of two years of technology-focused customer service experience
- Strong understanding of Wi-Fi RF and signal propagation
- Knowledge of IP networking fundamentals, including DHCP, NAT, and ARP
- Ability to multitask and assist multiple customers professionally and efficiently
- Proficiency in using both PC and Mac computers for troubleshooting and assisting customers
- Excellent verbal and written communication skills
- Ability to maintain a positive, empathetic, and professional attitude toward customers at all times
- High school diploma or equivalent
- Two or more years of experience in a technology-driven customer service role
- Ability to sit for extended periods while using a computer and headset
- Ability to type and navigate multiple computer programs efficiently
- May require occasional lifting of up to 10 lbs
Desired Qualifications
- Experience with customer service/help desk software
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