Customer Service Representative
$31,200–$31,200 year
On-siteMetairie, Louisiana, United States
Job Summary
Deliver exceptional customer service through phone, email, text messaging, online chat, and in-person interactions by answering questions regarding products, services, appointments, and company policies. Schedule appointments for sales consultations, installations, service calls, and related services while resolving customer concerns professionally and efficiently. Maintain accurate customer records, document all interactions, process payments, and update account information. Support outbound communication initiatives, collaborate with internal departments for issue resolution, and identify opportunities to improve satisfaction and processes. Meet departmental performance goals in quality, productivity, attendance, and customer satisfaction. Assist with training new team members when assigned. Work in-office Monday through Friday from 8:00 AM to 5:00 PM with rotating Saturdays from 8:00 AM to 12:00 PM.
Required Qualifications
- High school diploma or equivalent
- At least 1 year of customer service or call center experience
- Excellent verbal and written communication skills
- Strong problem-solving and active listening abilities
- Proficiency with Microsoft Office and general computer applications
- Accurate data entry and typing skills
- Positive attitude with a passion for helping customers
- Strong organizational and multitasking skills
- Dependable team player with a strong work ethic
- In-office position
- Monday through Friday: 8:00 AM – 5:00 PM
- Rotating Saturdays: 8:00 AM – 12:00 PM
- New Orleans, LA
Desired Qualifications
- 2+ years customer service or call center experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.