Customer Service Representative
$31,200–$31,200 year
RemoteBaton Rouge, Louisiana, United States or Louisiana, United States
Job Summary
Provide exceptional customer service via phone, email, text, and chat by answering product and policy questions, scheduling estimates and installations, and resolving concerns professionally. Maintain accurate customer records, process payments, and update account information while supporting outbound communication initiatives. Collaborate with internal departments for issue resolution and identify opportunities to improve satisfaction and processes. Meet departmental goals for quality, productivity, and customer satisfaction. Assist with training new team members as assigned. This part-time remote role supports Window World's Baton Rouge team, requiring candidates to reside near the area for training.
Required Qualifications
- High school diploma or equivalent
- Reside in or near the Baton Rouge area
- At least one year of customer service or call center experience
Desired Qualifications
- Two or more years of customer service or call center experience
- Excellent verbal and written communication skills
- Strong problem-solving and active listening abilities
- Proficiency with Microsoft Office
- Ability to learn new software quickly
- Accurate data entry and typing skills
- Ability to work independently while maintaining strong communication with the team
- Reliable internet connection
- Dedicated, professional workspace free from distractions
- Positive attitude
- Dependable work ethic
- Passion for providing outstanding customer service
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