Customer Service Representative

Customer Service Representatives at Window World will handle a high volume of inbound/outbound calls, using a CRM to schedule service installations and appointments, update customer records, and generate service reports. Candidates should be energetic, positive, and customer-first, delivering a warm, helpful experience to every caller. The role requires knowledge of products, policies, and services, strong phone etiquette, and the ability to resolve issues with timely follow-up. Training is provided, with bonus opportunities, paid time off, and a focus on teamwork and customer care. The position is full-time, based in Depew, NY, serving Window World’s exterior remodeling clients.