Customer Service Representative

As a Customer Service Representative for Wilson Combat, you will be a key point of contact for customers across phone, email, and online messaging, providing accurate product information, warranty guidance, and service procedures. You will guide customers through warranty and repair processes, collaborate with warranty and gunsmithing teams for timely resolution, track cases, and maintain clear communication. You will coordinate with internal departments to ensure consistent messaging, contribute to FAQs and reference materials, and uphold Wilson Combat’s standards of quality, precision, dependability, and customer trust through professional, solution-oriented support.