Customer Service Representative
$31,200–$31,200 year
Remote · Charlotte, North Carolina, United States
Job Summary
Customer Service Representative at Williams-Sonoma Inc. (Full-Time, remote-from-home role based in Charlotte, NC). Responsibilities include serving as the first point of contact for customer inquiries via phone, resolving issues with empathy, handling escalations, approving adjustments/returns within guidelines, maintaining data confidentiality, collaborating with team, and participating in training to improve processes and customer experience. Office requirements include a home-equipped PC setup and internet connectivity; benefits include competitive pay, paid time off, and employee discounts.
Required Qualifications
- 1+ years of customer service experience (retail, call center, or hospitality preferred)
- Strong communication skills - Ability to de-escalate and resolve issues professionally
- Problem-solving mindset - You think fast and adapt quickly
- Integrity and reliability - You do the right thing, even when no one is watching
- Comfortable working in a fast-paced environment with performance goals
- Tech-savvy - Ability to navigate multiple systems and multitask efficiently
- Devices: must have own PC/laptop meeting minimum specs for remote work
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