Customer Service Representative
$31,200–$31,200 year
Remote · Raleigh, North Carolina, United States
Job Summary
Customer Service Representative role at Williams-Sonoma with full-time availability in North Carolina. Responsibilities include serving as the first point of contact for customer inquiries via phone, actively listening, providing clear and empathetic resolutions, handling escalations, applying critical thinking to troubleshoot issues, approving adjustments/returns within guidelines, following up to ensure satisfaction, maintaining confidentiality, staying informed on product updates and policies, collaborating with team members, participating in ongoing training, and providing feedback to improve processes. Must be able to work from home with a configured PC that meets the company’s hardware and software requirements. Compensation starts at $15/hour, with benefits and employee discounts; requires 1+ years of customer service experience and strong communication skills.
Required Qualifications
- 1+ years of customer service experience (retail, call center, or hospitality preferred)
- Strong communication skills - Ability to de-escalate and resolve issues professionally
- Problem-solving mindset - You think fast and adapt quickly
- Integrity and reliability - You do the right thing, even when no one is watching
- Comfortable working in a fast-paced environment with performance goals
- Tech-savvy - Ability to navigate multiple systems and multitask efficiently
- Ability to work from home with a personal computer meeting specified requirements
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