Customer Service Representative
$31,200–$31,200 year
Remote · San Antonio, Texas, United States
Job Summary
Customer Service Representative at Williams-Sonoma. Provides phone-based, customer-focused support as the first point of contact for inquiries, resolving issues with clarity and empathy. Handles escalations, approves adjustments or returns within guidelines, follows up to ensure satisfaction, and collaborates with teammates to improve service processes. Enjoys product knowledge, company policies, and ongoing training to deliver accurate information and uphold data confidentiality. Requires 1+ years of customer service experience, strong communication, problem-solving, integrity, and the ability to work in a fast-paced environment with performance goals. Requires a PC meeting specified hardware/OS requirements and the ability to work from home.
Required Qualifications
- 1+ years of customer service experience (retail, call center, or hospitality preferred)
- Strong communication skills - Ability to de-escalate and resolve issues professionally
- Problem-solving mindset - You think fast and adapt quickly
- Integrity and reliability - You do the right thing, even when no one is watching
- Comfortable working in a fast-paced environment with performance goals
- Tech-savvy - Ability to navigate multiple systems and multitask efficiently
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