Customer Service Representative
$31,200–$31,200 year
RemoteAlabama, United States or Mobile, Alabama, United States
Job Summary
Serve as the first point of contact for customer inquiries via phone, actively listening to concerns and providing clear, empathetic resolutions. Handle escalations with professionalism, applying critical thinking to troubleshoot issues and approve adjustments or returns within established guidelines. Follow up with customers to ensure satisfaction and provide honest, transparent support while maintaining data confidentiality. Work closely with team members to improve service processes and participate in ongoing training to enhance skills. This seasonal full-time remote role is available in Mobile, AL, with applications accepted until August 30, 2026. Candidates must provide their own qualifying Windows 11 computer, headset, and internet connection.
Required Qualifications
- 1+ years of customer service experience
- Strong communication skills
- Problem-solving mindset
- Integrity and reliability
- Comfortable working in a fast-paced environment with performance goals
- Tech-savvy
- Ability to navigate multiple systems and multitask efficiently
- Seasonal Full Time availability
- Remote roles available in: Mobile, AL
- You must provide your own qualifying equipment and reliable internet connection
- Desktop, all-in-one computer or traditional laptop
- Windows 11 Home, Windows 11 Pro or Windows 11 Pro for Workstations
- Minimum 6 GB of RAM
- Minimum screen resolution of 1920 × 1080
- Google Chrome
- Current antivirus protection
- Enough available storage to install required systems
- Windows 10 and older operating systems are not supported
- Windows Education, Enterprise and Insider editions are not supported
- Chromebooks, tablets, Microsoft Surface devices, Steam Decks and mobile phones are not accepted as primary work devices
- External mouse
- Keyboard
- Webcam
- Wired USB headset
- Wireless and Bluetooth headsets are not supported
- Your computer and internet connection must pass our pre-employment System Checker
- Your system's internet speed will be tested using our System Checker during the pre-hire process
Desired Qualifications
- retail experience
- call center experience
- hospitality experience
- English major
- 8 GB or more RAM
- Jabra Evolve 20 UC headset
- Logitech H390 headset
- Do not use built-in laptop track pads
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