Customer Service Representative

Serve as the first point of contact for customer inquiries via phone, actively listening to concerns and providing clear, empathetic resolutions. Handle escalations with professionalism, apply critical thinking to troubleshoot issues, and approve adjustments or returns within established guidelines. Follow up with customers to ensure satisfaction, maintain confidentiality of data, and stay informed on product updates and policies. Work closely with team members to improve service processes, participate in ongoing training, and provide feedback on customer experience strategies. This role supports Williams-Sonoma's customer service excellence, offering competitive pay starting at $15.00/hr, PTO, vacation, sick pay, and up to 40% off products. Full-time and part-time availability exists in Tampa, FL, with remote work options requiring a desktop or laptop meeting specific hardware and software specifications.