Customer Service Representative
$31,200–$31,200 year
RemoteOrlando, Florida, United States or Florida, United States
Job Summary
Serve as the first point of contact for customer inquiries via phone, actively listening to concerns and providing clear, accurate, and empathetic resolutions. Handle escalations with professionalism, applying critical thinking to troubleshoot issues and approve adjustments, returns, or other resolutions within established guidelines. Follow up with customers to ensure complete satisfaction while maintaining confidentiality of customer data and company policies. Stay informed about product updates, policies, and procedures to provide accurate information, and collaborate with team members to improve service processes. Participate in ongoing training to enhance skills and provide feedback to improve company policies and customer experience strategies.
Required Qualifications
- 1+ years of customer service experience
- Strong communication skills
- Problem-solving mindset
- Integrity and reliability
- Comfortable working in a fast-paced environment with performance goals
- Tech-savvy
- Ability to navigate multiple systems and multitask efficiently
- Seasonal Full Time availability
- Remote roles available in: Orlando, FL
- You must provide your own qualifying equipment and reliable internet connection
- Desktop, all-in-one computer or traditional laptop
- Windows 11 Home, Windows 11 Pro or Windows 11 Pro for Workstations
- Minimum 6 GB of RAM
- Minimum screen resolution of 1920 × 1080
- Google Chrome
- Current antivirus protection
- Enough available storage to install required systems
- Windows 10 and older operating systems are not supported
- Windows Education, Enterprise and Insider editions are not supported
- Chromebooks, tablets, Microsoft Surface devices, Steam Decks and mobile phones are not accepted as primary work devices
- External mouse
- Keyboard
- Webcam
- Wired USB headset
- Wireless and Bluetooth headsets are not supported
- Your computer and internet connection must pass our pre-employment System Checker
- Your system's internet speed will be tested using our System Checker during the pre-hire process
Desired Qualifications
- retail experience
- call center experience
- hospitality experience
- Recognition based incentives and bonuses for top performers
- Training, coaching and early conversion opportunities to build your career within our holiday season
- Employee discounts and perks (up to 40% off most products and brands)
- Jabra Evolve 20 UC
- Logitech H390
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.