Customer Service Representative
$31,200–$31,200 year
RemoteJacksonville, Florida, United States or Florida, United States
Job Summary
Serve as the first point of contact for customer inquiries via phone, actively listening to concerns and providing clear, empathetic resolutions. Handle escalations with professionalism, apply critical thinking to troubleshoot issues, and approve adjustments or returns within established guidelines. Follow up with customers to ensure satisfaction, uphold company values with honest support, and maintain confidentiality of customer data. Stay informed about product updates, collaborate with team members to improve service processes, and participate in ongoing training to enhance skills. Work remotely in Jacksonville, FL, with a seasonal full-time schedule starting August 2026, earning $15.00/hr plus incentives.
Required Qualifications
- 1+ years of customer service experience
- Strong communication skills
- Problem-solving mindset
- Integrity and reliability
- Comfortable working in a fast-paced environment with performance goals
- Tech-savvy
- Ability to navigate multiple systems and multitask efficiently
- Seasonal Full Time availability
- Remote roles available in: Jacksonville, FL
- You must provide your own qualifying equipment and reliable internet connection
- Desktop, all-in-one computer or traditional laptop
- Windows 11 Home, Windows 11 Pro or Windows 11 Pro for Workstations
- Minimum 6 GB of RAM
- Minimum screen resolution of 1920 × 1080
- Google Chrome
- Current antivirus protection
- Enough available storage to install required systems
- Windows 10 and older operating systems are not supported
- Windows Education, Enterprise and Insider editions are not supported
- Chromebooks, tablets, Microsoft Surface devices, Steam Decks and mobile phones are not accepted as primary work devices
- External mouse
- Keyboard
- Webcam
- Wired USB headset
- Wireless and Bluetooth headsets are not supported
- Your computer and internet connection must pass our pre-employment System Checker
Desired Qualifications
- retail experience
- call center experience
- hospitality experience
- Recognition based incentives and bonuses for top performers
- Training, coaching and early conversion opportunities to build your career within our holiday season
- Employee discounts and perks (up to 40% off most products and brands)
- Recommended models include the Jabra Evolve 20 UC and Logitech H390
- 1+ years of customer service experience (retail, call center, or hospitality preferred)
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