Customer Service Representative
On-siteRoseville, Michigan, United States
Job Summary
Prepare and present customer quotes for technical and specialty products while supporting pricing, returns, and credit processes. Serve as a technical resource for products and applications, manage assigned customer accounts, and coordinate expediting, forecasting, and delivery commitments. Enter and maintain customer orders accurately in ERP/CRM systems and respond to routine inquiries regarding order status and delivery dates. Escalate issues by established guidelines and provide coverage support for other CSRs as assigned. Maintain customer records and documentation while identifying process improvements within customer workflows. This fully on-site role in Roseville, MI requires advanced quoting skills and technical product knowledge.
Required Qualifications
- High school diploma or equivalent required
- Customer Service Representative Responsibilities: Prepare and present customer quotes, including technical or specialty products
- Customer Service Representative Responsibilities: Support pricing, returns, and credit processes
- Customer Service Representative Responsibilities: Serve as a technical resource for products and applications
- Customer Service Representative Responsibilities: Support purchasing and inventory decisions
- Customer Service Representative Responsibilities: Manage assigned customer accounts
- Customer Service Representative Responsibilities: Coordinate expediting, forecasting, and delivery commitments
- Customer Service Representative Responsibilities: Communicate priorities and support resolving issues across production, purchasing, and logistics
- Customer Service Representative Responsibilities: Participate in contract review and customer portal management
- Customer Service Representative Responsibilities: Identify process improvements within customer workflows
- Customer Service Representative Responsibilities: Enter and maintain customer orders accurately in ERP/CRM systems
- Customer Service Representative Responsibilities: Respond to routine customer inquiries regarding order status and delivery dates
- Customer Service Representative Responsibilities: Maintain customer records and documentation
- Customer Service Representative Responsibilities: Escalate issues by established guidelines
- Customer Service Representative Responsibilities: Provide coverage support for other CSRs as assigned
- Customer Service Representative Qualifications: Proficient / Basic Computer Skills (Microsoft Suite)
- Customer Service Representative Qualifications: Quality Awareness
- Customer Service Representative Qualifications: Problem Solving and Root Cause Analysis
- Customer Service Representative Qualifications: Cross-functional Coordination
- Customer Service Representative Qualifications: Excellent Communication Skills
- Customer Service Representative Qualifications: Continuous Improvement Mindset
- Customer Service Representative Qualifications: Excellent Time Management and Adaptability
- Customer Service Representative Qualifications: Attention to Detail and Accountability
- Customer Service Representative Qualifications: ERP / MRP System proficiency preferred
- Customer Service Representative Qualifications: Associate's or higher preferred
- Customer Service Representative Qualifications: 3+ years of related experience preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.