Customer Service Representative

Communicate professionally with customers, colleagues, and departments to resolve inquiries, establish rapport, and ensure collaboration. Lead quote preparation by gathering product requirements, analyzing specifications, and developing precise cost estimates. Coordinate with Process Control, Raw Material Buyer, and Shipping to expedite production orders and deliver exceptional support. Prepare and process invoicing accurately while maintaining in-depth knowledge of pricing structures and lead times. Direct customers to internal contacts for technical assistance and communicate interactions to outside sales representatives. Meet assigned goals and demonstrate accountability in a fast-paced environment.