Customer Service Representative
On-siteSomerset, Pennsylvania, United States or Somerset, New Jersey, United States
Somerset, Pennsylvania, United States or Somerset, New Jersey, United StatesOn-siteFull TimeHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Take customer calls and coordinate orders, process emails, and manage customer master records. Work with clients to determine stocking levels and follow up on the same day as original calls. Evaluate part quality concerns, document and resolve complaints, and escalate issues to management as required. Forward calls to the research department when research limitations are realized. Process returns and errors while performing other duties as assigned.
Required Qualifications
- High school diploma/GED
- Ability to demonstrate organizational skills
- Basic knowledge of Microsoft Office Suite
- Demonstrates a customer-oriented attitude
- Candidates must be able to successfully pass background check/drug test
Desired Qualifications
- Associate degree in relevant field from an accredit college institution
- 1+ years working in customer service/phone queue environment
- Experience/knowledge in medium and heavy-duty truck parts industry
- Understanding of vehicle maintenance parts and service practices
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