Customer Service Representative
On-siteColumbus, Ohio, United States
Columbus, Ohio, United StatesOn-siteFull TimeDistribution Services
Full TimeDistribution Services
Job Summary
Answer customer inquiries via telephone, email, and walk-ins to resolve routine and complex problems. Process payments for cash account customers and research issues by acting as a liaison between departments for follow-up. Provide back-up support to the sales counter for walk-in and telephone inquiries. Maintain strong interpersonal skills to communicate sensitively and professionally while working under pressure. Requires a high school degree, two to four years of experience, and proficiency in MS Word, Excel, and email.
Required Qualifications
- High School Degree or Equivalent
- 2-4 years of relevant experience
- Solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of MS Word, Excel, and e-mail
Desired Qualifications
- Associates' Degree (U.S.)
- College Diploma (Canada)
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