Customer Service Representative

Serve customers at the trade counter, via phone, and email while processing sales orders through emailed purchase orders, counter, and phone channels. Respond to product, pricing, order, and account enquiries, then prepare accurate quotes aligned to customer needs. Coordinate with operations, purchasing, and accounts teams to manage returns, backorders, and stock availability requests while supporting showroom presentation and branch processes. Handle inquiries efficiently to ensure customers receive friendly, prompt, and accurate service within our security distribution branch.