Customer Service Representative
On-siteToledo, Ohio, United States
Job Summary
Answer customer questions via phone or email, escalate queries to the Customer Service Manager, and enter orders following six checkpoints to send acknowledgements within 24 hours. Create and maintain correct customer information and item specs in Amtech, manage inventory levels, and coordinate defective product pickups with shipping. Generate and maintain quotes distributed by Sales Rep, qualify order due dates, and proactively inform customers of late or partial shipments to determine resolution. Ensure customer satisfaction while building relationships with customers and Territory Managers as the main internal point of contact for Sales.
Required Qualifications
- High School Diploma or Equivalent
- Functioning user of Amtech operating system
- Ability to use email communication
- Ability to learn and navigate customer web portals
- Align with Welch Core Values
- Good communication skills
- Organized
- Detail oriented
- Positive attitude
- Optimistic
- Strong written and oral communication
- Organization and attention to detail
- Analytical and problem-solving skills
- Time management
- Systems analysis
- Mathematical and deductive reasoning
- Critical thinking
- Sit and stand as needed
- May require walking on a level surface for periods throughout the day
- Reaching above shoulders, below waist and lifting as required to file documents or store materials
- Lifting to 25 lbs
- Proper PPE including safety shoes, safety glasses and hearing protection
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