Customer Service Representative
On-siteSyracuse, New York, United States
Syracuse, New York, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Weigh and purchase inbound scrap, obtain required information from customers for all transactions, and complete purchasing and shipping documents. Answer phones, greet customers, and respond to emails while troubleshooting emerging problems and gathering customer feedback. Maintain high service standards in a fast-paced, non-stop environment by multitasking, meeting critical deadlines, and cross-training in other positions as needed. Ensure excellent customer experience through empathy, patience, and advocacy for customers when necessary.
Required Qualifications
- Have a credit score of 650 or above
- Must be able to work well under pressure while providing excellent customer service
- Must have the willingness to learn the facets of the scrap metal recycling industry
- Ability to meet attendance schedule with dependability and consistency
- Weekend Availability
Desired Qualifications
- 3+ years previous customer service experience preferred
- Must have excellent customer service, communication, organizational and time management skills
- Dependable and consistent work ethic
- Computer experience preferred which includes Microsoft Excel, Word, Office, and the ability to learn in house systems (Buy Back Pro)
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