Customer Service Representative
On-siteMattawan, Michigan, United States
Mattawan, Michigan, United StatesOn-siteFull Time
Full Time
Job Summary
Enter orders into the ERP system, create packing slips and bills of lading, and process customer orders, changes, and cancellations accurately. Respond to a high volume of customer emails and incoming calls promptly while managing backorders and coordinating expediting with Scheduling, Production, Logistics, and Shipping teams. Maintain accurate order information, manage shared mailboxes, and provide backup support as business needs require. This role supports Western Diversified Plastics' manufacturing operations by collaborating with cross-functional teams to resolve order and shipping issues.
Required Qualifications
- High school diploma or equivalent
- Associate degree in Business or a related field preferred
- Minimum 2+ years of customer service, order management, or order entry experience
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Proficiency in ERP/business systems
- Strong communication (written and verbal) skills
- Interpersonal skills
- Negotiation skills
- Analytical abilities
- Research abilities
- Problem-solving abilities
- Critical thinking mindset
- Proactive, solution-oriented mindset
- Strong attention to detail
- Documentation skills
- Ability to work independently
- Ability to work as part of a team
- Work authorization
Desired Qualifications
- Associate degree in Business or a related field preferred
- Experience in a manufacturing environment
- IQMS experience
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