Customer Service Representative
On-siteMemphis, Tennessee, United States
Job Summary
Anticipate customer needs and strive for first-contact resolution while handling inbound calls regarding orders, inquiries, and complaints. Answer prospective customers to explain services, record and verify purchase details, and update system information during and after correspondence. Collaborate with team members to identify process improvements and participate in learning opportunities for technology and time management skills. Work with supervisors to tackle complex user concerns and direct calls for further problem resolution as necessary. Adhere to company policies and procedures while maintaining a positive attitude with external stakeholders.
Required Qualifications
- High school diploma or GED (accredited)
- 2+ years of relevant and call center experience
- Adhere to attendance and scheduling policies
- Hours: 40 hours per week plus one to two Saturdays per month
Desired Qualifications
- Naturally positive, helpful, and courteous attitude
- Willingness to assist with client's needs
- Ability to utilize technology and software
- Demonstrable patience and attentiveness in all communication and interactions
- Comfortable working in a fast-paced and very active group environment
- Able and willing to work cooperatively with team members to build a strong sense of camaraderie and teamwork
- Self-motivated to provide top notch customer service
- Exceptional verbal and written communication skills
- Detail-oriented with strong organizational skills
- Ability to think critically and creatively in order to proactively and independently solve problems
- General math skills
- Maintain a positive and professional attitude and outlook with customers and coworkers
- Excellent Microsoft Word / Excel / Outlook Software Skills
- Excellent analytical, problem-solving, and decision-making skills
- Outstanding communication and interpersonal abilities, with the ability to collaborate effectively with cross-functional teams
- Strong work ethic, self-directed, entrepreneurial, and process oriented
- Ability to thrive in a fast-paced, dynamic environment, work autonomously, and manage multiple priorities simultaneously
- Learner mindset, with innate curiosity that drives figuring out solutions and learning new things
- A healthy balance of confidence and humility, as well as grit and determination to do what needs to be done
- Highly organized, detail-oriented, and disciplined; with a commitment to doing things the right way and following through
- Strong discernment on time management, priorities, communications, and business decisions
- Self-starter who demonstrates integrity in all actions and an ownership mentality with a strong desire to take care of what has been entrusted to them
- Ability to balance long-term perspective while consistently and methodically executing daily responsibilities
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