Customer Service Representative

Customer Service Representative at Waste Connections in Norfolk, VA handles inbound/outbound customer interactions to resolve service issues, processes orders for installation/changes, collects deposits, prepares change-of-address records, and generates reports. Must be proficient with MS Word and Excel, able to work in a high call volume office setting, and perform data entry tasks. The role includes upselling opportunities and requires strong communication skills; typical hours are 8am–5pm, Monday–Friday. A bilingual ability is preferred. The position emphasizes teamwork in a fast-paced environment and delivering courteous, effective service to customers while coordinating with other departments to resolve disputes and ensure service requirements are met.